No. KE Autospray is an insurance and manufacturer approved repairer and we regularly deal with popular UK insurances companies.

It is true that many insurance companies will try to direct your claim to one of their own accident repair centres, regardless of their expertise or safety record. For more information visit our know your rights page or contact a member of our friendly team.

Yes. This is a very important element to all our work. Here at KE Autospray we value your custom and in return will provide you with a first-rate repair backed up with a 3 year workmanship guarantee.

Here at KE Autospray we offer several ways to keep track of your repairs, these are online, via text message or by calling our friendly team during normal office hours.

Most insurance policies have an associated excess amount, you will also be responsible for the VAT element of the repairs if you are VAT registered, which includes company policies.

Unfortunately you will also be liable if you damage the courtesy vehicle (if applicable?) and will have to cover any costs under the Road Traffic Acts (e.g. fines etc) and if you non-return the courtesy vehicle within 24 hours or being informed of the vehicle's repair completion.

When dealing with insurance claims we are only able to undertake the work which has been approved by your insurance company as they are paying for the repairs. If you are unhappy with the engineers decision it is important you contact your insurance company immediately.

Yes. If you believe you are not at fault please get in touch with our friendly service advisors, who will be able to direct your claim accordingly.

No. Unless we have agreed with you at the outset of your claim that the duration of repairs would be for a period beyond your expected return date.

In addition our courtesy vehicles cannot leave the UK under any circumstances.

Despite our best sourcing efforts sometimes manufacturer parts may not be instantly available or may be subject to a back order.

The Insurance engineer may need to inspect your vehicle.

Additional parts may be identified as being required during the course of repairs.